Terms of Use

**Artificial Intelligence ("AI") and machine learning are rapidly evolving fields of research.** When using or accessing the Services, you need to be aware of the following: **1.1 Basic Understanding and Responsibility** You acknowledge that you are interacting with an AI system. AI systems are based on probabilistic models, which may result in misunderstandings or errors. Company is not responsible for any misunderstandings or inaccuracies caused by AI. Output results may contain a "Made with Reona" watermark or other forms of identification, which are inherent components of the system and cannot be removed at this time. **1.2 User Responsibilities** You are responsible for independently reviewing all Output. You should exercise personal judgment before relying on Output. You are fully responsible for monitoring and approving the use of Output. You assume responsibility for any decisions, actions, or omissions based on Output. **1.3 Inherent Limitations of AI Functionality** Outputs may contain errors or inaccurate information. AI lacks creative thinking and may produce repetitive or formulaic content. AI may struggle to understand subtle nuances in language, including slang and cultural references. AI cannot understand or express emotions like humans. AI outputs may perpetuate biases present in its training data. AI has limitations in performing complex reasoning and judgment tasks. AI relies on large volumes of training data, and issues with training data quality can affect Output.

**2.1 Access Rights** Subject to these Terms, we grant you a limited, non‑exclusive, non‑transferable license to access and use our Services solely for your own personal purposes. We reserve the right to modify, suspend, or terminate any part of the Services at any time without prior notice. You agree not to use the Services in any way that could damage their functionality or accessibility. **2.2 Account Responsibilities** To access our Services, you must complete account registration and ensure that the information you provide is accurate, up‑to‑date, and complete. You must promptly update any changes and must not impersonate others or provide false information. Your login credentials must remain confidential, and you are responsible for all activities conducted under your account. **2.3 Prohibited Conduct** As a condition of use, you agree not to use the Services for any purpose that is prohibited by this Agreement or by applicable law and regulations. You shall not license, sell, rent, lease, transfer, assign, reproduce, distribute, host or otherwise commercially exploit the Services; frame or utilize framing techniques; use any metatags or other "hidden text"; modify, translate, adapt, merge, make derivative works of, disassemble, decompile, reverse compile or reverse engineer any part of the Services; use any manual or automated software to "scrape" or download data; remove or destroy any copyright notices; impersonate any person or entity; or interfere with the proper functioning of the Services.

**3.1 Third-Party Processors** The Company uses third-party service provider for payment services. If you make a purchase on the Services, you will be required to provide your payment details directly to our Payment Processor. You agree to be bound by their Privacy Policy and Terms of Service. **3.2 Payment and Order Processing** You shall pay all fees or charges to your account in accordance with the fees, charges and billing terms in effect at the time a Fee is due and payable. Company reserves the right at any time to change its prices and billing methods in its sole discretion. Except as set forth in this Agreement, all Fees for the Services are non-refundable. **3.3 Taxes** The Fees do not include any Sales Tax that may be due in connection with the Services provided under this Agreement. You shall be responsible for the payment of such Sales Tax and any related penalties or interest to the relevant tax authority.

**4.1 Subscription Management** Certain services are only available with a paid subscription. You will be billed periodically (monthly) in advance. Your subscription will automatically renew at the then-current pricing unless cancelled by either you or us. You can cancel your subscription renewal by contacting us via email at contact@reona.ai or through the user profile page. **4.2 Billing and Fee Changes** We reserve the right, at our sole discretion, to modify subscription fees at any time. Any changes to subscription fees will become effective at the end of the current subscription period. **4.3 Refund Policy** Except where required by applicable law, all payments made for subscriptions, Credits, or other paid features are **final and non-refundable**. The Company may, **at its sole discretion**, consider a partial refund request in exceptional circumstances. For any refund inquiries, contact us at contact@reona.ai.

**5.1 Your Responsibility** You are entirely responsible for all Input that you upload, share, post, email, transmit, query or otherwise make available through or to the Service. You acknowledge that the Output is based on your Input, and that Company has no control over or responsibility for any such Input. **5.2 Content Ownership** **The Company does not claim ownership of any Input or Output.** As between the Company and you, you are the owner of all right, title and interest in Your Content. **5.3 License** You grant us a non-exclusive, worldwide, royalty-free, fully paid-up, transferable, sublicensable right to use Your Content to provide and operate the Services and monitor your compliance with these Terms; and a perpetual and irrevocable license to use Your Content in an aggregated manner to improve the Services. **5.4 AI Services** Company provides certain features leveraging third-party AI Services. You assume all risks associated with your use of such AI Services. Company will have no liability for the unavailability of any AI Services.

**6.1 Ownership** We retain all rights, title, and interest in and to the Usage Data, the Services, and any improvements, enhancements, or modifications thereof, including all Intellectual Property Rights. "Reona", "Reona AI", and all related stylizations, graphics, logos, service marks and trade names are the trademarks of Company. **6.3 Feedback** You agree that submission of any ideas, suggestions, documents, and/or proposals to Company is at your own risk and that Company has no obligations with respect to such Feedback. You hereby grant to Company a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sublicensable right and license to use any and all Feedback.

The term of this Agreement commences on the date when you accept this Agreement and continues in full force and effect while you use the Services. Company reserves the right to terminate this Agreement or your access to the Services at any time without cause upon notice to you. If you wish to terminate this Agreement, you may do so by closing your account on the user profile page.

We process your personal information as data controller for the purposes of providing the Services and managing your relationship with us. Our Privacy Policy explains how we collect and use personal information.

**9.1 Service Disclaimer** YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK, AND THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS. THE COMPANY PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

You shall indemnify and hold Company and its affiliates harmless from any losses, costs, liabilities and expenses relating to or arising out of: (i) Your Content; (ii) your use of the Services; (iii) your violation of this Agreement; (iv) your violation of any rights of another party; or (v) your violation of any applicable laws, rules or regulations.

To the fullest extent permitted by law, under no circumstances shall either party be liable for any consequential, indirect, special, incidental, or punitive damages. The aggregate liability of Company shall not exceed the total amount you actually paid to Company under this agreement in the three (3) months preceding the event giving rise to the liability.

**12.1 Governing Law** These Terms and your use of the Services shall be governed by the laws of Singapore, without regard to its conflict of laws provisions. **12.2 Dispute Resolution** You agree to first attempt to resolve any Dispute informally. If not resolved informally, Disputes will be resolved by binding arbitration administered by the Singapore International Arbitration Centre ("SIAC").

If you have any questions about these terms and conditions, you can contact us via contact@reona.ai.